Refund & Cancellation Policy
Last Updated: August 2026
Version: 1.0
1. Introduction
This Refund & Cancellation Policy ("Policy") governs the refund, cancellation, and payment practices applicable to services provided by Pathway Academic Resource Private Limited ("PARPL"), a Pathway Group company.
This Policy applies to all counselling services, admission guidance, application assistance, documentation support, study abroad services, educational assessments, digital products, and any future services offered through www.parpl.org or other official PARPL platforms.
This Policy should be read together with our Terms & Conditions, Privacy Policy, Website Disclaimer, and other legal policies published on www.parpl.org.
Pathway Academic Resource Private Limited is incorporated under the Companies Act, 2013 bearing Corporate Identification Number (CIN): U80300GJ2013PTC076270, with its Registered Office at:
404, Atlantis Heights,
Opp. Vadiwadi Fire Station,
Sarabhai Main Road,
Vadodara – 390023,
Gujarat, India.
2. Purpose
The purpose of this Policy is to:
- Provide clarity regarding refunds and cancellations.
- Ensure transparency in payment-related matters.
- Protect the interests of both students and PARPL.
- Establish a fair and consistent refund process.
- Minimize misunderstandings regarding service fees.
3. Scope
This Policy applies to payments made for:
- Career counselling.
- Admission guidance.
- MBBS counselling.
- Study in India services.
- Study abroad services.
- University application assistance.
- Documentation support.
- Scholarship guidance.
- Visa assistance.
- Educational assessments.
- Digital services.
- Online consultations.
- Premium reports.
- Future subscription-based services.
- Any paid services offered by PARPL.
University tuition fees, examination fees, embassy fees, visa fees, hostel fees, insurance charges, and payments made directly to third parties are governed by the respective institution or organization and are outside the scope of this Policy.
4. Service Fees
PARPL may charge professional fees for educational counselling and related services.
Service fees are charged for the expertise, time, resources, consultation, documentation support, and administrative efforts involved in delivering educational services.
Payment of a service fee does not guarantee:
- Admission.
- Scholarship.
- Visa approval.
- Education loan approval.
- Internship.
- Employment.
- Immigration benefits.
5. Cancellation by the Student
A student may cancel a requested service by informing PARPL through the official communication channels before the commencement of the applicable service.
Where cancellation is requested after counselling sessions, document reviews, application preparation, university submissions, or other professional services have commenced, PARPL may decline the cancellation request or deduct charges corresponding to the services already rendered.
6. Refund Eligibility
Unless otherwise agreed in writing, consultancy and professional service fees paid to PARPL are generally non-refundable once the relevant service has commenced.
Refunds may be considered only in exceptional circumstances, including:
- Duplicate payments.
- Excess payments.
- Incorrect payment processing attributable to PARPL.
- Services cancelled by PARPL before commencement.
- Any other circumstance approved by PARPL at its sole discretion.
Approval of a refund request shall not constitute a precedent for future refund requests.
7. Non-Refundable Payments
The following payments are generally non-refundable:
- Counselling fees after the counselling session has commenced.
- Admission guidance fees after work has begun.
- Application processing charges.
- Documentation review charges.
- University application preparation charges.
- Premium consultation fees.
- Digital reports that have already been delivered.
- Charges for completed educational assessments.
- Subscription fees already utilized.
- Administrative charges already incurred.
Additionally, PARPL shall not refund fees due to:
- University admission refusal.
- Scholarship rejection.
- Visa refusal.
- Delay by universities or government authorities.
- Changes in university policies.
- Student withdrawal after work has commenced.
- Student's failure to provide required documents.
- Submission of incorrect or fraudulent information by the student.
8. Third-Party Payments
Payments made directly to universities, colleges, embassies, visa authorities, examination authorities, education loan providers, insurance companies, accommodation providers, or other third parties are not collected or controlled by PARPL unless expressly stated.
Refunds relating to such payments shall be governed exclusively by the policies of the respective organization.
PARPL shall not be responsible for processing or guaranteeing refunds of third-party payments.
9. Refund Request Procedure
Where a student believes a refund is applicable under this Policy, a written request should be submitted containing:
- Full name.
- Contact details.
- Student ID or application reference (if available).
- Payment receipt.
- Date of payment.
- Amount paid.
- Reason for requesting the refund.
- Supporting documents, if applicable.
Refund requests should be submitted to:
refunds@parpl.org (recommended dedicated email address)
PARPL may request additional information before processing a refund request.
10. Review of Refund Requests
Each refund request will be reviewed individually based on:
- The nature of the service.
- The stage of service delivery.
- The reason for cancellation.
- Contractual obligations.
- Applicable laws.
- Internal records.
- Supporting documentation provided by the student.
PARPL reserves the right to approve or decline refund requests in accordance with this Policy.
11. Approved Refunds
Where a refund is approved:
- The refund shall ordinarily be processed using the original mode of payment where reasonably practicable.
- Processing times may vary depending on the payment method, banking systems, and financial institutions.
- Administrative or transaction charges incurred by PARPL or payment service providers may be deducted where permitted by law or agreed in advance.
12. Changes to this Policy
PARPL reserves the right to modify or update this Refund & Cancellation Policy from time to time to reflect changes in business operations, services, or applicable legal requirements.
The latest version of this Policy will always be published on www.parpl.org together with the updated "Last Updated" date.
Continued use of PARPL's services after publication of an updated Policy constitutes acknowledgement of the revised Policy.
13. Contact Us
If you have any questions regarding this Refund & Cancellation Policy or wish to submit a refund or cancellation request, please contact:
Pathway Academic Resource Private Limited (PARPL)
A Pathway Group Company
Corporate Identification Number (CIN):
U80300GJ2013PTC076270
Registered Office:
404, Atlantis Heights,
Opp. Vadiwadi Fire Station,
Sarabhai Main Road,
Vadodara – 390023, Gujarat, India.
Website:
www.parpl.org
General Enquiries:
info@parpl.org
